Bad things/Good people when all else fails explanation

When free will fails to explain unpleasant events and evils, another popular explanation arises. “We (humans) are unable to know and understand god, therefore trying to understand certain circumstances is pointless.” this argument is delivered in many shapes and sizes, but no matter the shape, results in the destruction of monotheistic mythology. Such an argument reduces a believer to an agnostic (the impossibility of acquiring the necessary knowledge to answer certain questions), because religion teaches us how to understand god. He (not her) has anthropomorphic characteristics, emotions, and a rulebook on how his creations are to conduct their lives. If that is not enough information on how to understand god, what about a history spanning thousands of years on how he reacts to those very same rules he provided (Koran, Bible, Torah)? The point is, believers claim to understand god, but when things get rough claim it impossible to do so. At best this is a discussion stopper and accomplishes nothing. When we do not understand something fill the gap with God instead of honest inquiry and then when we find a contradiction to that very same established truth, claim that god cannot be understood. Which is it? Do we know and understand god, as dogma lays out for us, even if the concept fails to stand up to logic and reason? Or should religion be brought down from the look with your eyes and not with your hands shelf of truth and be reduced to the friendly world of speculation? Although this claim in itself can be extensive the purpose of this piece is to supplement the previous discussion with an additional perspective plus bridge the gap to future articles concerning modern hybrid concepts of religion and gods, specifically how individuals create personalized gods loosely based on traditional dogmas, yet still label themselves as Christians Muslims and or Jews.